You have no items in your shopping cart.

Tel: +603.2202.4222  Fax: +603.2202.4001

Return Policy

Easy Returns at BuyDiamond.com

As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

Our Return/ Refund Policy

If your purchase is defective or damaged upon receipt, you may return submit a returns/refund claim at BuyDiamond.com within 5 days of receiving your goods.

If you purchased an item from BuyDiamond.com and had it shipped directly to you, please follow the instructions listed below:

  • Contact our support staff at service@buydiamond.com and indicate your Order ID and also the return reason.
  • Wait for acknowledgement and processing of your returns request.
  • Include your packing slip and all original documentation with your merchandise (you may want to make a copy of your packing slip for yourself).
  • Please ship your merchandise pre-paid and insured for the full purchase price to the address indicated on your packing slip.
  • For Malaysian returns, please use DHL.
  • For returns outside Malaysia, please use FedEx.

Returns/ Refund Terms & Conditions

  • Your packing slip must accompany your return.
  • Custom designed merchandise, and items engraved with personalized information cannot be returned.
  • Only products that are damaged or defective upon receipt are eligible for refund.
  • All returns are subject to inspection by our Quality Assurance team before a refund is processed.
  • We will issue store credit according to your original amount of payment including delivery charges, within 4 weeks of processing your returns claim
  • BuyDiamond.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms and instructions given.