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Tel: +603.2202.4222  Fax: +603.2202.4001

Shipping & Services

Here at BuyDiamond.com, we believe in excellent service.Our goal is to make you happy, and to develop a long lasting relationship with you as a part of the BuyDiamond.com family.

That is why we offer an unparalleled level of services...

  • FREE Shipping(over purchase of certain value)
  • Free elegant gift packaging
  • All BuyDiamond.com products come with free elegant gift packaging. You may also enclose a personalized gift folder with you order
  • Diamond Price Guarantee
  • Contact BuyDiamond.com to compare a competitor's diamond against one of ours. In most cases, we can meet or beat their price.
  • Special Orders and Customize Jewelry
  • BuyDiamond.com professional consultants offer expert guidance to help you find the perfect gift. Call 03-2202-4222 for this complimentary service.
  • Product Warranty
  • We stand behind the quality of our products. If you have any concerns, please contact us.

For more information about any of our services, we invite you to have a conversation with one of our expert Diamond and Jewelry Consultants at service@buydiamond.com or 03-2202-4222

Shipping Policies

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

When Will Your Order Be Shipped?

To help you plan when to expect your order, you'll find an estimated arrival date listed in the product details for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order. For all available products, we will try to deliver to you in the shortest time possible:

  • If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
  • If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

Shipping to Alternate Addresses

If you will not be home to sign for your order, Buydiamond.com can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order our jewellery to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure.

Delivery Details

Your order delivery method is determined by the price of your order (before tax).

Shipping Options - We will use FedEx for all international deliveries and DHL for all local deliveries in Malaysia.

All orders are shipped via FedEx based on the pre-tax value of your order.

  • BuyDiamond.com will only ship to a street address, not a P.O. Box address.
  • Signature requirements for delivery:
  • For all orders a signature is required, regardlessof any waivers you may have with FedEx.

Shipment of Jewelry

Your item will be placed in either a tasteful black fabric pouch, or in a black jewelry box tucked inside the distinctive Buydiamond.com gift box. Select items will arrive in distinctive lacquered wooden boxes. If you'd like a closer look at how your order will be presented, view our BuyDiamond.com packaging.

Shipment of Diamonds and Set Rings

All loose diamonds and rings we set will be delivered via FedEx or DHL When you receive your loose diamond or built ring it will be presented in a finely finished matt black ring box.